![]() Please try again." I tried several times, but no luck. ![]() It start scanning but stopped after 2 or 3 seconds and a message box popped up "Problem scanning" "Something went wrong. I was not able to scan using Microsoft Windows 10 scanner software (app). I was also able successfully to scan using the HP Smart, HP Printer Home Page (Web). I was able to scan to NAPS2 from the printer and also request a scan from NAPS2. I downloaded / installed NAPS2 as suggested. I was then able to copy and also "scan to computer" and "scan from computer". Well, since it didn't find paper in the feeder tray it skipped the test page and alignment procedure and the printer display screen changed to the normal baseline Copy / Scan / Wireless Direct /. I did not want it to print yet another test page (was my thinking / intent). I tried the steps you suggested a third time and did not place paper in the feeder tray as suggested on the printer display screen. Both times the scanner bar would move a few millimeters and then stop / hang with no futher progress. Both times the printer screen message indicated to place paper in the feeder tray, place test page on the glass, then press the "OK" button. Both times the printer would print a test page and request that it be put on the glass for scanning (alignment procedure). I followed the steps that you recommended twice without being able to resolve the issue. We are a world community of HP enthusiasts dedicated to supporting HP technology. Thank you for participating in the HP Community Forum. Download, save, and install to Windows 10 won't allow reinstallation of printer S/W. NAPS2 - Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s). The Full Feature Software for your printer should be installed before installing HPSE.
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